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Frequently Asked Questions
What is a fulfilment company?
A fulfilment company is a third-party service provider that handles the storage, picking, packing, and shipping of products on behalf of businesses. We help streamline order processing and ensure timely delivery to customers.
How does your fulfilment service work?
We receive your inventory, store it in our warehouses, process incoming orders, and ship products directly to your customers. All of this can be viewed by you, live through our system.
We also manage returns if required.
What types of businesses do you work with?
We work with eCommerce businesses of all sizes, including startups, small businesses, and large enterprises across various industries.
How many eCommerce channels and marketplaces can I connect to L&L?
There is no limit, you can connect an unlimited amount of channels to us.
Do you provide international fulfilment?
Yes, we offer both domestic and international fulfilment services, ensuring global reach for your business.
How do I send my inventory to your warehouse and can I track in real time?
You can ship your inventory directly to our fulfilment centre. We will provide guidelines for packaging and labelling.
We also provide an online dashboard where you can monitor inventory levels, order status, and shipment tracking.
How do you ensure accurate order fulfilment?
We use advanced software and barcode scanning systems to ensure accuracy. Each order is carefully picked, packed, and double-checked before shipment to minimise errors and ensure your customers receive the correct products.
How does the goods-in process work?
The goods-in process works as follows:
Create an ASN (Advanced Shipping Notification) .
Ask your supplier to ship the goods to the L&L warehouses.
Ask the supplier to attach the ASN (Advanced Shipping Notification) document to every shipping container.
Your goods are received and marked as delivered in your account.
Our team will scan your products into locations.
Your channels are automatically updated with the new stock quantities.
You will be updated via email of the ASN progress as it happens and is completed.
How do I get started with your fulfilment services?
Getting started is simple. First, contact us and we can discuss your requirements. Then you’ll sign up and provide us with your product details. We’ll set up an integration with your eCommerce platform, and then you can send your products to our warehouse. Once your inventory is in place, we’ll start fulfilling orders for you.